Frequently asked questions
Everything you need to know about shopping and services at GadgetImage.
How do I place an order?
Browse the shop, add items to your cart, then go to checkout and enter your contact and delivery details. Once submitted, you'll receive an order number and a link to continue on WhatsApp where we confirm everything.
How do I pay?
After you place an order, our team confirms availability, delivery cost and payment instructions with you on WhatsApp. You can then pay using the method we agree on.
Do I need to create an account?
No. You can check out as a guest. Creating an account is optional and lets you track your orders and check out faster next time.
How is delivery handled?
Delivery cost depends on your location and is confirmed with you on WhatsApp before dispatch. We arrange safe delivery to your address.
Are your products genuine?
Yes. Every product is 100% original and sourced from trusted distributors, with warranty where applicable.
What services do you offer?
We offer device repair, device setup, software installation, diagnostics and technical support. Submit a service request and we'll get back to you.
How do I track my order?
If you placed your order while signed in, you can see its status under My orders. You can also continue the conversation on WhatsApp anytime.
Can I cancel an order?
Yes — before the order is confirmed and dispatched. Just message us on WhatsApp with your order number.