Returns & exchanges

Eligibility

• You may request a return or exchange within 14 days of delivery for unused items in original packaging, where the product category allows returns (see exclusions below).
• Proof of purchase (order number or receipt) is required.

Exclusions

For hygiene, licensing, or technical reasons, some items may not be returnable once opened — for example sealed software, personalized goods, or products explicitly sold as non-returnable at checkout. Defective items are handled under warranty or replacement rules communicated at sale.

How to start a return

1. Contact us via the contact form or call 0808 486 2688 / 0816 742 8573 with your order details.
2. We will confirm whether your item is eligible and provide return instructions (including any required RMA reference).
3. Pack the item securely. You may be responsible for return shipping unless the return is due to our error or a confirmed defect.

Refunds

Approved refunds are processed to the original payment method where possible, within a reasonable period after we receive and inspect the returned item. Timing may depend on your bank or payment provider.

Repairs

Service and repair jobs follow separate terms (e.g. diagnostics fees, parts availability). Ask in-store or via contact before approving work.